FAQs


FAQs

Q: What is the difference between East African Shea Butter (Nilotica) and West African Shea Butter (Shea Paradoxa)?

A: There are several differences between the two types of Shea Butter. The East African version is a grade higher, softer, has a milder scent, richer in Olein and has a lower melting point. West African Shea is produced and exported from several countries (Ghana, Togo, Burkina Faso, Nigeria, Benin, etc.). East African Shea is produced in only two countries: Uganda and The Sudan. We source our certified organic and fair-trade Shea Nilotica from a women’s cooperative in Uganda.

Q: When I received my Shea Nilotica, it was softer than the Shea Butter I had before. Is there something wrong with it?

A: No. Your Shea Nilotica is just fine. It simply has a lower melting point that the more common Western version. It melts easily in your hands and absorbs well compared to other Shea Butters.

Q: What is the difference between Shea Oil and Shea Butter?

A: Naturally, Shea butter is higher in Stearic Acid than Shea oil, while their other essential fatty acid percentages are much more similar, both Shea products are good for the skin and offer very similar benefits to the skin. Just like Shea butter, Shea oil moisturizes, heals and softens the skin

Q: Why is my Shea oil thick?

A: Shea Oil is sensitive to weather conditions. During the cold seasons it will thicken. However, you can run the bottle under running hot water and it will loosen up in minutes.

 Q: What is your return & refund policy?

If you’re not happy with a product, simply return it for a full refund. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

See more information about our Return Policy (Navigation bar)

Q: What is your shipping policy?

A: FREE Shipping On all U.S & Canada orders over $40

We provide free shipping on all U.S and Canada orders over $50 (after discount and prior to sales tax) via United States Postal Service and Canada Post. Standard shipping excludes weekends Canada and U.S. holidays

Expedited Shipping (2 Days) available as well.

International Shipping 
Don’t live in the U.S or Canada? No problem. We ship worldwide. 
Shipping costs vary per country; however, the shipping rate will be provided upon checkout. All International orders are subject to Customs inspections as well as possible fees and/or taxes. These charges are determined by the country to which the package is shipped, and payment is the responsibility of the customer, NOT SHERABO ORGANICS. Some packages may be delayed depending on Customs.

Q: Can I see the prices in another currency?

A: Please use the Currency convertor available on the website to change the price to a different currency.

Q: Will your products clear problematic skin?

A: Our Moisturizers are Shea butter based. They are rich in Vitamins A, E & F. They give the skin and hair moisture and nourishment. The more nourishment the skin receives, the better it gets. However, keep in mind that the results may vary.